Refund policy

RETURNS POLICY

We would like our customers to feel confident in ordering with us online at Floral Harvest. With this in mind, our returns policy is as follows:

• Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or if the items is faulty, a full refund. Please contact info@floralharvest.com.au or phone the store on 0419 553 544.

• If you have received a broken, damaged or faulty item, please contact us and return the item to us within 7 days of receiving it.

• For an exchange or credit note, contact us with your purchase details and return the item to us within 14 days of receiving it. 

• Any returned item must be in perfect condition, with no damage to the item or the packaging, and all tags intact.

• We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

• Shipping charges will be waived only if the returned item is faulty.

• Any credit notes issued will be valid for 3 months.

• Refunds or credit notes are only processed once the original item has been returned to us.

* PLEASE NOTE | WE DO NOT ACCEPT RETURNS / EXCHANGES ON THE FOLLOWING ITEMS:

• SALE ITEMS (ITEMS THAT ARE DISCOUNTED AT 25% OR MORE)
• JEWELLERY
• ACCESSORIES 

HOW TO RETURN AN ITEM -

Send us an email to info@floralharvest.com.au to to request a return authorisation. Then post your return within 7 days to:

• Floral Harvest
  42 BELMORE STREET,
  YARRAWONGA, 3730 VIC
  

* PLEASE NOTE: Returns and Exchanges will be processed within 2 - 4 working days once we goods are recieved, you will recieve a confirmation email once the credit note or exchange has been processed.

Thank you for taking the time to read our Returns Policy.